Frequent questions
How to buy?
To be able to buy in the www.mtr-2.com store, you just have to follow the purchase steps and fill in the shipping form. Registering is optional, if you register you will not have to enter all the data in future purchases.
The User will add as many items as he wishes to his shopping cart.
Next, it will validate these steps and the shipping address will be requested.
The price includes shipping costs?
The calculation of shipping costs will be detailed in the final proforma invoice that will be sent to you, once you send your order online. You may dismiss it if it is not in your interest.
What is the delivery time?
Once the payment of the product has been made, we will proceed to the shipment by transport within 24 business hours from the date of receipt of the order, the transits to your home can vary between 24/72 hours within the peninsula, islands, rest Europe will be specified at the time of purchase if you request it and between 10 and 15 business days when we have to make the item.
What guarantees do you offer?
Garantía de transporte: Todos nuestros envíos viajan cubiertos por un seguro del 100% del valor de la mercancía. Recuerde que dispone de 24 horas para efectuar la reclamación si su pedido ha sufrido daños originados por el transporte. Si la caja presenta golpes debera dejar constancia al transportista. Si tiene cualquier otra duda no dude en enviarnos un correo electrónico a info@mtr-2.com
Product Warranty: The warranty only covers manufacturing defects.
To enjoy the guarantee of the products, you need the purchase invoice.
Remember that textile products are hygienic products that cannot be returned once unpacked.
Claims will not be accepted after 24 hours of receipt of the merchandise, except those derived from manufacturing errors.
What do I do if I have a complaint?
At MTR-2 we continuously work for you, improving our service systems, speeding up delivery and allowing you to enjoy our articles. For this reason, we ask that in case of any eventuality, do not hesitate to send us your complaint through the contact form or write to the address info @ mtr- 2.com .
